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Saturday, May 31, 2025Saudi Arabia transforms the Hajj pilgrimage with advanced AI innovations, enhancing safety, efficiency, and the overall experience for millions of pilgrims worldwide.Saudi Arabia is harnessing cutting-edge smart technology and artificial intelligence platforms to support nearly two million pilgrims during this year’s Hajj season. The Kingdom has unveiled a series of innovative digital tools aimed at improving the overall experience and safety of those undertaking the sacred journey.One of the standout technological advancements is Manarah 2, an AI-driven robot strategically positioned across key locations. This intelligent assistant provides real-time support and guidance to pilgrims in more than 20 languages, ensuring that visitors from diverse backgrounds receive clear and timely information to navigate the complex rituals and sites of the pilgrimage.Another important digital innovation is the Nusuk card. This smart card enables pilgrims to book appointments for visits to the revered Rawdah area inside the Prophet’s Mosque. Beyond scheduling, the card stores critical information such as the pilgrim’s contact details and accommodation arrangements. This feature helps significantly reduce the risk of pilgrims becoming disoriented or lost amid the large crowds, enhancing safety and convenience.To streamline ground transportation, Saudi Arabia has introduced the Makkah Bus guide center. This smart technology hub operates in integration with the Nusuk platform and the Arshidni system, an intelligent navigation service. Together, these interconnected platforms manage and coordinate pilgrim transport, ensuring safe, timely, and accurate travel between pilgrimage sites and accommodations. This coordination plays a vital role in managing the large influx of visitors and minimizing delays or confusion in transit.Healthcare accessibility is another critical aspect of the Hajj experience enhanced by technology. The Tawakkalna mobile application serves as a health companion for pilgrims, providing continuous updates on their medical status and granting access to essential health services when needed. This app is especially valuable in a setting where health emergencies can arise unexpectedly due to the physical demands of the pilgrimage and the dense gathering of people.In addition to these services, the Kingdom is rolling out the Smart Enrichment Assistant, a sophisticated app designed to keep pilgrims informed about important services in multiple languages. This application offers details on prayer timings, imam schedules, and the locations of religious classes, enriching the spiritual and educational aspects of the pilgrimage for visitors.Saudi authorities have also launched the Makkah Route Initiative, a premium service aimed at simplifying travel arrangements for pilgrims starting their journey from various countries. This initiative focuses on streamlining the travel process at designated departure points, reducing bureaucratic hurdles, and facilitating a smooth, seamless passage to the holy sites.To further ease the logistics of pilgrimage travel, Riyadh has implemented a sophisticated baggage coding and sorting system at departure airports. This system improves the handling and tracking of pilgrims’ luggage, ensuring that bags are efficiently delivered directly to their accommodations in Mecca or Medina. This service alleviates a common concern among travelers, allowing them to focus fully on their spiritual duties rather than worrying about their belongings.Recognizing the importance of spiritual engagement, Saudi Arabia has also introduced a dedicated mobile application for reading and studying the Quran. This app aims to deepen pilgrims’ connection to the holy text during their stay, providing an accessible and interactive platform for learning and reflection.As of the latest reports, more than 1.2 million pilgrims have already arrived in the Kingdom, with the Hajj rituals scheduled to begin next week. The combination of advanced technology, smart infrastructure, and comprehensive services reflects Saudi Arabia’s commitment to facilitating a safe, meaningful, and well-organized pilgrimage for millions of visitors from around the world.By embracing innovation while honoring tradition, the Kingdom is setting new standards for managing one of the world’s largest religious gatherings. The integration of AI, digital platforms, and mobile applications not only enhances operational efficiency but also enriches the spiritual journey, making this year’s Hajj a remarkable example of how technology can support faith and community on a global scale.
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